Warranty policy


(a) The Seller makes no express warranties under this Agreement except that to the extent that the goods supplied are covered by the manufacturer’s warranty, the Seller will pass on to the Buyer the benefit of the manufacturer’s warranty.

(b) Upon discovery of any defect in the goods supplied by a Seller the Buyer shall immediately notify that Seller in writing. The Buyer shall not carry out any remedial work to allegedly defective goods without first obtaining the written consent of that Seller to do so.

(c) The Seller does not exclude or limit application of any provision of any statute (including the Trade Practices Act (Cth)) where to do so would contravene that statute or cause any part of this clause to be void.

(d) The Seller excludes all conditions, warranties and terms, whether expressed or implied by law or otherwise in respect of the goods which may apart from this clause be binding upon the Seller, except any implied conditions and warranties the exclusion of which would contravene any statute or cause this clause to be void.

(e) To the extent permitted by statute, the liability, if any, of the Seller arising from the breach of any implied conditions or warranties in relation to the supply of goods other than goods of a kind ordinarily acquired for personal, domestic or household use or consumption, shall at the Seller’s option be limited to:

  1. the replacement of the goods or resupply of the goods by the Seller;
  2. the repair of the goods;
  3. the payment of the cost of replacement of the goods; or
  4. the payment of the cost of repair of the goods.

(f) The Seller excludes all liability to the Buyer in negligence for acts or omissions of the Seller, its employees, agents and contractors and all liability to the Buyer in contract for consequential or indirect loss or damages, arising out of or in connection with this Agreement.

(g) The Buyer expressly acknowledges and agrees that it has not relied upon, any advice given by a Seller, its agents or employees in relation to the suitability for any purpose of goods or materials supplied by a Seller.

(h) The following are excluded from warranty:
(A) Sockets used on impacts guns
(B) Screwdrivers used as chisels or tyre levers
(C) Ratchets that have been affected by normal wear and tear, or that have been dented, grooved or broken
(D) Circlip plier tips
(E) Extension bars and flex handles that have had pipe applied for extra leverage or have been struck with a hammer
(F) Tool boxes
(G) Taps and dies
(H) Hexagon keys
(I) Driving bits and impact driver bits
(J) Cold chisels and pin punches
(K) Screw extractors
(L) Drill bits
(M) TORX* Bits
(N) All power products are guaranteed for three months from the date of purchase
(O) Castor wheels/Creeper wheels
(P) Compressor motors one (1) year from date of purchase
(Q) Printed circuits one (1) year from date of purchase

* TORX® is the registered trademark of Acument Intellectual Properties, L:C

Warranty form

If you would like to make a warranty claim, please download and fill out our warranty form. Warranty Claims should be forwarded for assessment, with freight pre-paid to:

Teng Tools Australia
4/233 Arden Street
North Melbourne Vic 3051

We reserve the right to replace or repair items at our discretion.

Download warranty form (420 Kb, .docx)